How can we help?
Most questions are answered below. If yours is not, email us — a real person replies, usually within a day.
Getting started
Which devices does LockIN support?
iPhone (iOS 16 or later) and Android phones (Android 10 or later).
Why does LockIN ask for Screen Time or usage access permission?
That permission is how any app can measure time in other apps and block them (Screen Time on iOS; Usage Access and Accessibility on Android). LockIN cannot see what you do inside those apps — only how long they are open.
Does LockIN see my messages or what I look at?
No. The permissions expose time-in-app, not content. Your data stays on your phone unless you sign in to sync it.
Lock screens and kits
Can I make my own lock screen?
Yes. Write your goal, choose colours and a layout, and add a Locky kit if you like. Starter kits are just a quick way to begin.
Can I have different lock screens for different apps or times?
Yes. Each block and each schedule can use its own lock screen.
Blocking and schedules
Can I end a block early?
In gentle mode, yes — tap the locked app, then “End session”. In committed mode the block holds until the timer or schedule ends.
What happens if I restart my phone during a block?
The block continues. LockIN restores active sessions and schedules when the phone boots.
A schedule did not switch on. What should I check?
On Android, allow LockIN to run in the background and turn off battery optimisation for it. On iOS, confirm Screen Time permission is still granted in Settings.
Challenges
How do challenges work?
Invite friends, agree on the apps to stay off, and LockIN tracks who holds out. Everyone earns points for each day they keep to it, and the leaderboard shows the standings.
Do challenges need an account?
Yes — challenges sync between phones, so you and your friends each need a LockIN account.
Account and billing
Do I need an account?
No. LockIN works without one. An account is only needed to sync between devices or join challenges.
How do I cancel my subscription?
In-app subscriptions are cancelled in your phone’s subscription settings. Web subscriptions are managed from the Manage subscription page.
How do I delete my data?
Uninstalling the app removes all local data. If you created an account, use Settings → Delete account in the app, or email support and we will delete it within 30 days.
Still need a hand?
Email us with your phone model and OS version and we will get back to you.